Runa (Runa Labs Inc.)
Updated: Aug 10, 2025
Welcome to Runa (Runa Labs Inc.).
These Terms of Service govern your access to and use of our Site and our Services.
We call these Terms of Service the “Terms.”
We call our website the “Site.”
We call Runa “Runa,” “we,” “us,” or “our.”
We call everything we provide, including our Product, the “Services.”
We call you, the person or entity agreeing to these Terms, “you” or “your,” and, when you license, buy, or use any Product, a “Customer.”
By accessing or using the Site, and/or using any Service (including any Product), you agree to these Terms.
We may change these Terms at any time. If we do, we’ll notify you by posting the updated Terms on the Site or by other communications. If you continue to use the Site or Services after notice, you agree to the updated Terms.
A. What you can do.
Subject to these Terms, Runa grants you a personal, limited, non-exclusive, non-transferable, non-sublicensable license to access and use the Site as provided in these Terms.
B. What you can’t do.
You will not (and will not allow anyone else to):
i. Circumvent or manipulate Runa’s fee structure, billing, or other fees owed to Runa.
ii. Access or try to access any Runa systems, programs, data, or accounts not made available for public or your use.
iii. Except for backups of your own data, copy, reproduce, republish, upload, post, transmit, resell, or distribute any material from the Site.
iv. Work around technical limits, enable disabled features, or decompile, disassemble, or reverse engineer the Site except as allowed by law.
v. Interfere with the Site’s proper working, block others’ access, or place an unreasonable load on Runa’s infrastructure.
vi. Frame or use framing techniques to enclose any Runa trademark, logo, or other proprietary information, or use any Runa marks without our written OK.
vii. Use spiders, robots, crawlers, data mining tools, or similar to access or search the Site, except our provided tools or standard web browsers.
viii. Impersonate another person or entity or misstate your affiliation.
ix. Use the Site in any way not expressly allowed under these Terms.
This license does not include any right to resell any Runa Product or Service; collect or use listings, descriptions, or prices; or make derivative use of any Runa Service or its content. No Runa Service may be reproduced, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without our express written consent. The license ends if you violate these Terms.
A. Runa’s IP.
The content, organization, graphics, design, compilation, know-how, and related materials on the Site are protected by law. Some content may be third-party copyrighted works. Runa, the Runa logo, and other Runa marks are trademarks or registered trademarks of Runa. Other marks are owned by their respective owners. The Product and its documentation include proprietary and confidential information of Runa and its licensors. Runa and its licensors own all rights, title, and interest in any software, tools, utilities, processes, inventions, methods, specifications, documentation, and other materials used or developed by Runa in connection with the Products or Services (“Runa Materials”), including all intellectual property rights. You get no rights in any trademarks, Runa Materials, or the Site except as expressly stated.
B. Your IP.
“Customer Data” means all non-public data you provide to us to enable the Services. You own your Customer Data.
A. Account.
You must register with Runa to become a Customer. Provide accurate, complete information, and keep it current. You allow Runa to store and use your registration data to maintain your account.
B. What you must not provide; Disclaimers.
i. Third-party confidential information. Do not upload or provide any data you are bound not to disclose to others. RUNA DISCLAIMS ALL LIABILITY for any third-party confidential information you submit.
ii. Sensitive personal data. Do not upload or provide: (1) PHI under HIPAA/HITECH; (2) PCI DSS cardholder data; or (3) GLBA non-public personal information (NPI). General contact info (email, name, phone) without sensitive financial or health data is not NPI here. Runa disclaims all liability for prohibited data. For sensitive data processing, use Runa Enterprise (SOC 2 Type II) or our self-hosted option.
We protect your privacy under our Privacy Policy. We use customer data only to provide the Services. We do not train models on customer data. We do not share customer data with AI providers to improve their products.
A. Security.
Runa uses reasonable administrative, physical, and technical measures to protect information we collect from you.
B. Backups.
We store data in secure locations and perform multiple daily backups of critical data (including databases). We regularly test backups and disaster recovery. Database backups are audited daily.
C. Your security responsibilities.
You agree to: (i) keep credentials secure; (ii) instruct authorized users not to share them; (iii) change credentials and notify us if they are compromised; (iv) notify us of any phishing or requests for credentials. You authorize anyone with your credentials to access your account and you’re responsible for their actions. You agree to indemnify and hold Runa harmless from access by people you authorized. You are responsible for your IT environment. Follow all applicable laws, including export, privacy, and data protection laws.
D. Third-party access.
We work with providers (e.g., AWS) to run the Services. They may access databases only to provide services to Runa and are bound by confidentiality obligations.
E. Internet risks.
No online method is perfectly secure. We cannot guarantee absolute security. RUNA IS NOT LIABLE for unauthorized access, use, corruption, or loss of your information, except to the extent caused solely by Runa’s gross negligence or misconduct.
A. Definitions.
i. Authorized User: An individual you authorize to use the Product, Documentation, or Services within your license scope. Each Authorized User must use a unique identity.
ii. Delivery: When we make a Product and/or Documentation available to you by electronic means, regardless of when you install or use it.
iii. Documentation: Manuals, guides, and information we provide in electronic form.
iv. Order: Your purchase of a Product that we accept after you complete payment.
v. “Buy,” “sale,” or “purchase” refers to licensing a Subscription, Service, or Product.
vi. Product: The product(s) listed in any Order we make available to you, and any Updates.
vii. Public Application: An app available to the public without restriction.
viii. Server: The device on which the Product runs. It may be on your site or a cloud server hosted by us or a third party.
ix. Specifications: The technical specs we publish that are in effect at Delivery.
x. Subscription: Licenses to the Product and Documentation for a term.
xi. Update: Enhancements, fixes, or additions we make available from time to time.
xii. Use: Your lawful use of the Product, Documentation, and/or Services under these Terms and within any Usage Limitation.
B. How to order.
Select Products on our pricing page, choose what you want, and complete payment.
C. No extra terms in your Order.
These Terms are the full agreement for your purchase. Any extra or conflicting terms in your Order are rejected.
D. International access.
If you use the Site outside the U.S., you must follow your local laws.
E. Subscriptions; renewals.
Subscriptions run for the term in your Order and auto-renew for successive one-year terms at then-current fees unless you give written notice of non-renewal at least fourteen (14) days before the current term ends.
F. Electronic delivery.
We deliver Products, Updates, and Documentation electronically or by enabling access (for Cloud). Renewal deliveries are deemed delivered on the first day of the renewal term.
G. Keys for On-Premise.
On-Premise Subscriptions may require a Key to activate. Each Key is for one Server.
H. Usage limits.
Your Subscription may have limits (e.g., product tier, number of Authorized Users, term, fees, storage). These appear on our pricing page. If you exceed limits, you agree to pay additional fees.
I. IP ownership.
Ownership is as stated in Section 4 and here.
J. Our license grant.
If you pay on time and follow these Terms, we grant you, during the applicable term, a limited, personal, non-exclusive, non-transferable license to: (i) for On-Premise, install on a Server, run, and Use the Product; (ii) for Cloud, access and use the Product via the Internet address we provide; and (iii) Use the Documentation.
K. License restrictions.
Without our written consent, you will not: (a) reverse compile, disassemble, decompile, reverse engineer, copy, modify, or adapt any part of the Product; (b) make the Product, Documentation, or Services available to or for the benefit of anyone other than you or your customers; (c) assign, transfer, sell, resell, license, sublicense, distribute, rent, or lease the Product, Documentation, or Services, or run a service bureau or outsourcing offering with them; (d) bypass usage limits; (e) copy any part, feature, function, or UI (except as allowed under these Terms). If any free or open-source software applies, its license terms control in the event of a conflict.
L. Your grant to us.
We may collect and analyze data about the provision, use, and performance of the Product and Services (including Customer Data and derived data). We may use it to improve our offerings and may disclose it only in aggregate or de-identified form.
A. By either party.
Either party may terminate a Product Subscription immediately if the other materially breaches these Terms and fails to cure within thirty (30) days of written notice.
B. By Runa.
We may terminate if your Use violates law or threatens the security or reliability of the Services, Cloud Infrastructure, or data.
C. Effect.
Termination is without prejudice to other rights. On termination, you must uninstall or destroy all copies of the Product and Documentation and certify compliance in writing.
A. Invoicing and payment.
Our right to payment starts at Delivery. Except where these Terms say otherwise, all payments are non-cancelable and non-refundable. Prices exclude taxes and duties. You must pay applicable taxes (other than our income taxes) or give a valid exemption. All payments are in U.S. dollars.
B. Late or missed payments.
If your account has an outstanding balance, we may withhold Delivery until you pay in full. We may charge interest at 1.5% per month (or the maximum allowed) from due date until paid. You will reimburse reasonable collection costs, including attorneys’ fees.
A. Definitions.
i. Cloud Infrastructure: The Product and the computing, storage, networking, and other infrastructure used to provide the Cloud Services.
ii. Cloud Edition: Delivery of the Product via the Cloud Infrastructure.
B. Hosting and control.
We may act to prevent any user (including you) from impairing others’ use. We control how we provide the Services and will operate them in a professional, commercially reasonable manner and under applicable law.
C. Customer Data obligations.
You are solely responsible for the accuracy, quality, integrity, legality, reliability, appropriateness, and IP rights in Customer Data. Keep Authorized User info accurate and secure. You are responsible for actions by Authorized Users and anyone using their credentials. Do not access accounts or data on the Cloud Infrastructure that are not yours or provided to you by us.
D. Cloud restrictions.
Do not: (1) access the Services for or upload anything unlawful, misleading, malicious, or discriminatory; (2) enable disabled features or reverse engineer; (3) interfere with proper operation or others’ access; (4) upload code or routines that may damage or intercept normal operations.
E. License to Customer Data.
You grant us a license to store, record, transmit, maintain, and display Customer Data only as needed to provide the Services.
F. Storage and backups.
We back up the database regularly. We’ll use commercially reasonable efforts to assist in restoring lost data, but do not guarantee error-free backups, restoration of specific data, or retention beyond thirty (30) days.
G. Your indemnity (Cloud).
You will defend and indemnify us for losses, liabilities, damages, costs, and expenses (including reasonable attorneys’ fees) arising from: (1) your breach; (2) IP rights in your Customer Data; (3) loss, misuse, or disclosure of Customer Data not caused by our gross negligence or misconduct; and (4) any claim about classified or personally identifiable information within Customer Data, including PHI or GLBA NPI.
H. Maintenance.
We may schedule maintenance. We’ll try to schedule non-emergency work outside normal business hours.
A. Warranty.
For thirty (30) days after initial Delivery (“Warranty Period”), the Product (and for On-Premise, when properly installed) will function substantially as described in the Specifications. This does not apply if: (i) you fail to notify us during the Warranty Period; or (ii) for On-Premise, (A) you modify the Product, or (B) you fail to install no-charge Updates provided during the Warranty Period.
B. Remedy.
If we breach this warranty, your exclusive remedy is for us to: (i) repair or replace the Product to meet the Specifications; or (ii) terminate these Terms and refund fees you paid for the defective Product.
C. No high-risk use.
Do not use the Product or Services in hazardous environments requiring fail-safe performance (e.g., nuclear facilities, air traffic control, life support). We disclaim any warranty of fitness for high-risk activities.
D. Disclaimer.
Except as above, we make no other warranties—statutory, written, oral, express, or implied—including merchantability, non-infringement, fitness for a particular purpose, or that the Product or Services will be uninterrupted or error-free or resolve any problem.
The Site may link to third-party websites or resources. These are provided as a convenience. We are not responsible for their content, products, or services. You assume all risk from using them.
A. Term.
These Terms start when you accept them and continue until terminated.
B. Termination.
We aim for long-term relationships, but we may cancel your account and/or terminate your rights to the Site if you provide false, inaccurate, or incomplete information, breach these Terms, or if your account is associated with a competitor of Runa. You may cancel any time by emailing admin@joinruna.com.
C. Effect.
On termination, your right to access and use the Site and Services ends immediately. All fees you owe become due.
D. Survival.
Sections 3(B), 4, 5(B), 7(D), 7(E), 8(K), 8(L), 9(C), 11(G), 11(H), 12(D), 13, 15(C), 15(D), and 16–20, plus related definitions and accrued payment rights, survive termination.
Except as expressly stated, the Site and Services are provided “as is.” In addition to Section 12, Runa does not represent or warrant that the Services, Products, or Documentation are accurate, complete, reliable, current, or error-free, or that the Site, Services, servers, or applications are free of viruses or harmful components.
You acknowledge that internet-based delivery cannot fully assure confidentiality or performance. We are not liable for unauthorized access, use, corruption, or loss of Customer Data, except where caused solely by our gross negligence or misconduct. If PHI or other PII is lost due to our actions or inactions, your sole remedy is for us to restore it from the latest available backup.
Runa is not responsible for user content hosted on the Site or with the Services. We do not control what users host, transmit, or share and are not responsible for offensive, inappropriate, obscene, unlawful, or objectionable content.
The Site or Service may be unavailable at times for maintenance or other reasons. We are not responsible for errors, interruptions, deletion, defects, delays, line failures, data loss, theft, destruction, or unauthorized access or alteration. We are not responsible for network, provider, hardware, or software problems, including email failures or traffic congestion, or for damage to devices related to using or downloading materials from the Site or Service.
You will defend, indemnify, and hold harmless Runa, its affiliates, officers, directors, employees, and agents from any claims, damages, losses, liabilities, costs, and expenses (including attorneys’ fees) arising from: (i) your use of the Site or Services; (ii) your breach of these Terms; (iii) your violation of any third-party right; or (iv) any claim that your information caused damage to a third party. This survives termination. You waive any law that would limit this obligation.
Runa is not liable for loss, damage, or injury resulting from your or any third party’s negligence, lack of training, use, misuse, or misapplication of any Product or Service.
You agree to indemnify, defend, and hold harmless Runa and its employees from claims arising from use or misuse of any Service.
IN NO EVENT will Runa be liable to you or any third party for any indirect, special, incidental, punitive, exemplary, or consequential damages (including lost use, data, business, or profits) or the cost of substitute services, arising out of or related to these Terms, the Services, the Site, or any work performed using the Services, however caused and under any theory of liability, even if advised of the possibility. Runa’s total liability to you for all claims will not exceed the amounts you paid to Runa under these Terms in the six (6) months before the claim.
The Product and Services are subject to U.S. export controls, including the Export Administration Regulations. Both parties will comply with all applicable import and export laws. You will not transfer, export, or re-export the Product or Services to any Prohibited Entity and you affirm you are not one and are not acting on behalf of one.
These Terms are the full and exclusive agreement between Runa and you about the Services and replace all prior agreements. If a court finds any provision invalid or unenforceable, the rest remains in effect and the provision will be enforced to the maximum extent allowed.
You may not assign these Terms without our written consent. Any attempt to assign without consent is void. Runa may assign without restriction. These Terms bind and benefit the parties and their successors and permitted assigns.
All notices must be in English and are deemed given when sent by mail (return receipt), hand delivery, overnight courier, or email with electronic confirmation, to the address in the parties’ signatures (or as updated by notice).
Runa’s failure to enforce any right is not a waiver. A waiver must be in writing and signed by Runa. Remedies are cumulative.
Neither party is liable for failure or delay due to events beyond reasonable control, including denial-of-service attacks, strikes, shortages, riots, insurrection, fires, floods, storms, explosions, acts of God, war, terrorism, government action, labor conditions, earthquakes, and material shortages.
These Terms and related matters are governed by the laws of the State of Delaware, without regard to conflicts rules. Actions arising out of or related to these Terms must be brought in the courts of the State of Delaware.
We collect and use certain personal information to provide Runa.
Types of data.
Purpose.
Consent.
Withdraw consent.
Questions about these Terms or the Services? Email admin@joinruna.com.